Long Island Streaming produces support and self-service video libraries for companies across Long Island and the New York metro area — a set of short, findable answers to the questions your support team fields all day. The value is not one clever video; it is coverage and findability, so a customer solves it themselves in under a minute.
How we produce it
This is our how-to production workflow pointed at your support data. We start by reviewing tickets, call logs, and return reasons, rank the questions by how often they come up and what they cost, and build the library from the top of that list.
Each answer is one video — 30 to 90 seconds, one question, shot on a simple repeatable set or as a screen recording. Titles match the language customers actually use. Everything is chaptered and indexed to drop into your knowledge base, your in-app help, and YouTube search.
What's different about a support library
- Built from your support data, top question first
- One question per video, 30–90 seconds
- Titled to match real searches
- Indexed for the knowledge base, help widget, and YouTube
- A template so the library keeps growing cheaply
What you get
- The library, indexed and chaptered
- Titles and descriptions written for search
- Vertical cutdowns where useful
- A ranked backlog of the next videos to make
- The template and shot list for future additions
Support video library production across Long Island & NYC
For support and self-service video production in Nassau County, Suffolk County, Queens, Brooklyn, or Manhattan, share your top ticket drivers and return reasons. We will turn the list into a library that deflects the calls it is built from.
Ready to cut your ticket volume? Request a quote for support and self-service video library production on Long Island and in NYC.
Frequently asked questions
- How do you decide which videos to make?
From your support data. We review the tickets, call logs, and return reasons, rank the questions by volume and cost, and build the library from the top down so it pays for itself fastest.
- How long is each video?
As long as the answer needs and no longer — often 30–90 seconds. Each covers one question so a customer is not scrubbing through unrelated material.
- How is the library organised?
Indexed and chaptered, titled to match the words customers actually search, and structured so it slots into your knowledge base, help widget, and YouTube.
- Can we add to it over time?
Yes. The template and shot list are built for exactly that — new questions become new entries without a redesign.